OverDrive

I am listed as the Downloadable Audio expert and I wanted to make sure I knew what I was doing, so I surfed the OverDrive site to find a book I wanted to listen to that was available (a lot are ’checked out’). I found a good one, and tried to download it.
I had the Overdrive console already on the desktop and have listened to other books so I figured it would be a piece of cake. It was not. I tried everything, put the file in every place I could think of but it still would not play. Argh!

I swallowed my pride and emailed Joe for help:
Joe, I am having some trouble with Overdrive. I know you installed the Overdrive Media console onto the desktop, I just can’t figure out how to put the OverDrive audiobook where I want it, and get it to play. Do you have a few minutes to help me? You could even just email me simple instructions (I don’t mind stumbling around trying to work it out…). I have been messing around with it for the past 15 minutes and need to stop before I throw the computer through the window in frustration. I am supposed to be the OverDrive expert, so I am a little embarrassed to ask for help…Thanks, Melissa

Joe was at my side in a flash and went through all the sames steps I did, and still it did not work. For some reason this comforted me, I was not completely useless, I tried all the same stuff as the IT guy...We went back to the instructions and tried to interpret them again (they were as clear as mud). Finally Joe figured it out -- the version of OverDrive I had was outdated and we needed the update. I do not think this is something that I have permissions to do, but we got the new version and then successfully downloaded the book I wanted to listen to, putting it exactly where I had thought it should go.

I know that this may seem a long and uninteresting tale, but I feel like this little story has a moral (not all of them do!). Sometimes you are doing exactly the right thing, but either you don't have security clearance for the change, update, whatever or the instructions are less clear to us regular folk than they should be.